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The Effect of Cues on Service Quality Expectations and Service Selection in a Restaurant Setting
Sweeney, Jillian C., (1992)
Collecting information from groups: A comparison of two methods
Sweeney, Jillian C., (1997)
Customer empowerment derived from interactions with service providers : development of a scale in the patient-doctor consulting context
Ouschan, Robyn, (2005)