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Assessing the effectiveness of business support services in England : evidence from a theory-based evaluation
Mole, Kevin F., (2009)
Quality Standards, Implementation Autonomy, and Citizen Satisfaction with Public Services : Cross-National Evidence
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Identifying the factor structure of customer satisfaction with public leisure services
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Spatial time series : analysis, forecasting, control
Bennett, Robert J., (1979)
Business associations : their potential contribution to government policy and the growth of small and medium-sized enterprises
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Explaining the membership of sectoral business associations