"Experience" in service : reconstructing an elusive concept through a multi-method triangulation

submitted by Lukas Fischer

Year of publication:	[2021]
Authors:	Fischer, Lukas
Publisher:	St. Gallen
Subject:	Verbraucherverhalten \| Dienstleistung \| Kundenwert \| EDIS-5100 \| Customer Experience \| Service Experience \| Consumer Experience \| Co-Creation \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsmarketing \| Services marketing \| Experiment \| Kundenservice \| Customer service \| Kundenintegration \| Customer integration

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