Experiencing Quality - Providing a good customer experience is key to service quality, especially in the e-commerce industry.
| Year of publication: |
2006
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|---|---|
| Authors: | Sharp, Richard |
| Published in: |
Quality digest. - Red Bluff, Calif. : QCI International, ISSN 0278-2642, ZDB-ID 10544501. - Vol. 26.2006, 8, p. 72-76
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