Expert systems implementation : interviews with knowledge engineers

Reports on the comments of knowledge engineers (KEs) on the implementation of expert systems (ES) in their organizations. Describes telephone interviews with 28 KEs who had developed ES for end‐users of all kinds from experts to novices. The questions in the interview focused on the types of expert systems being developed, the type of end‐users, the complexity of the system, the scope of the system, and the benefits the organization gained as a result of the ES implementation. Quotes and summarizes responses from the KEs. Gives some suggestions for practitioners as lessons to be learned from the KEs′ experiences.