Explaining Cognitive Lock-In: The Role of Skill-Based Habits of Use in Consumer Choice

INTELLIGENCE - RESEARCH BRIEF - Double Agents - The electronic decision aids that provide online shoppers with personalized product recommendations also often act on behalf of sellers to influence buyer behavior. What are the benefits and potential difficulties that arise from using these tools?

Häubl, Gerald, (2006)

INTELLIGENCE - STRATEGY - The Strategic Benefits of Managing Risk - Risk management techniques allow managers to evolve a common language of risk and a shared sense of which risks are most important to the company. This leads to better-informed strategic decisions and quantifiable results.

Häubl, Gerald, (2006)

INTELLIGENCE - CUSTOMER SERVICE - Satisfaction Begins at Home - If you want to find out how well you are serving your customers, ask your employees. Effective service can arise only from a pervasive service culture that involves all aspects of the organization from HR to marketing to operations.

Häubl, Gerald, (2006)