Explaining customer satisfaction with complaint handling
| Year of publication: |
2010
|
|---|---|
| Authors: | Varela-Neira, Concepción ; Vázquez-Casielles, Rodolfo ; Iglesias, Víctor |
| Published in: |
The international journal of bank marketing : IJBM. - Bradford : Emerald, ISSN 0265-2323, ZDB-ID 3952770. - Vol. 28.2010, 2 (1.1.), p. 88-113
|