Explaining intention to use an enterprise resource planning (ERP) system: an extension of the UTAUT model

Purpose – This paper proposes an extended model based on the unified theory of acceptance and use of technology (UTAUT) developed by Venkatesh et al. To help better explain the intention to use an enterprise resource planning (ERP) system. Design/methodology/approach – Findings from the literature review reveal that various technology acceptance models have been introduced in the past two decades. However, there are new research models that lack empirical study. With the research model proposed above, further study could be carried out to gauge whether this model can better explain end‐users' intentions to use an ERP system. Findings – The review shows that although there has been research conducted using the UTAUT model, it has not decomposed the facilitating conditions as the authors suggest in this paper, which will be useful for intervention purposes. Research imitations/implications – Since this paper suggests a conceptual model based on a literature review, it is suggested that further study could be carried out to test whether this model can better explain end‐users' intentions to use ERP systems. Practical implications – The review shows that shared beliefs, project communication and training can be used to offer intervention measures to help in the adoption and usage of ERP. Originality/value – What this paper proposes is to drop the voluntariness variable from the model as a moderating factor, justifying this exclusion based on the fact that an ERP system implementation is mandatory and there is little room for the employees to oppose once the system is implemented. The authors also suggest further decomposing the facilitating condition into three components, namely shared beliefs, project communication and training can help in the design of intervention measures.