Explicating the microfoundations of operational excellence in services : a capabilities perspective

Vijaya Sunder M, Kevin Linderman

Year of publication:	2024
Authors:	Sunder M., Vijaya ; Linderman, Kevin
Published in:	Journal of operations management. - Bognor Regis : Wiley, ISSN 1873-1317, ZDB-ID 2013293-1. - Vol. 70.2024, 7, p. 1048-1075
Subject:	capabilities view of operations \| competitive advantage \| continuous improvement \| grounded theory \| operational excellence \| Wettbewerbsvorteil \| Competitive advantage \| Grounded Theory \| Grounded theory \| Qualitätsmanagement \| Quality management \| Dynamische Kompetenzen \| Dynamic capabilities \| Prozessmanagement \| Business process management \| Vorschlagswesen \| Employee suggestion system \| Capability-Ansatz \| Capability approach \| Ressourcenorientierter Ansatz \| Resource-based view

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