Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes
Xian-Ying Xu, Shi-Yu Wu and Hao Jing
| Year of publication: |
2017
|
|---|---|
| Authors: | Xu, Xian-Ying ; Wu, Shi-Yu ; Jing, Hao |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 23.2017, 3, p. 219-236
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| Subject: | customer expectation | perceived service quality | customer satisfaction | service attribute | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011844489