Exploring Chinese consumer repurchasing intention for services : an empirical investigation
Year of publication: |
2008
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Authors: | Li, Dongjin ; An, Shenghui ; Yang, Kai |
Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 7.2008, 6, p. 448-460
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Subject: | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | China |
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