Exploring customer reactions to offshore call centers: toward a comprehensive conceptual framework
| Year of publication: |
2009
|
|---|---|
| Authors: | Sharma, Piyush ; Mathur, Rajiv ; Dhawan, Abhinav |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 23.2009, 5, p. 289-300
|