Exploring customer sentiment regarding online retail services : a topic-based approach
Jia-Jhou Wu, Sue-Ting Chang
| Year of publication: |
2020
|
|---|---|
| Authors: | Wu, Jia-Jhou ; Chang, Sue-Ting |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 55.2020, p. 1-9
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| Subject: | Cross-border online shopping | Latent dirichlet allocation | Online retailing | Sentiment analysis | Topic modeling | Online-Handel | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Social Web | Social web | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102145 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012269081