Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Xingyi Zhang, Smita Singh, Jing Li, Xiaolong Shao
| Year of publication: |
2024
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| Authors: | Zhang, Xingyi ; Singh, Smita ; Li, Jing ; Shao, Xiaolong |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 76.2024, Art.-No. 103619, p. 1-10
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| Subject: | Citizenship behavior | Psychological ownership | Value co-creation | Arbeitsverhalten | Work behaviour | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Betriebliche Wertschöpfung | Value creation | Persönlichkeitspsychologie | Personality psychology | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103619 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014460864