Exploring the impacts of service innovation on customer satisfaction in the Telecom industry : a perspective from interactive and supportive service innovations
Dao Thi Ta and Chia-Han Yang
| Year of publication: |
October 2018
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|---|---|
| Authors: | Ta, Dao Thi ; Yang, Chia-Han |
| Published in: |
International journal of innovation management. - Singapore : World Scientific Publ., ISSN 1363-9196, ZDB-ID 1339582-8. - Vol. 22.2018, 7, p. 1850053-1-30
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| Subject: | Interactive service | supportive service | service innovation | customer satisfaction | behavioural intention | Kundenzufriedenheit | Customer satisfaction | Innovation | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Telekommunikationssektor | Telecommunications industry | Dienstleistungsinnovation | Service innovation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1142/S1363919618500536 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011936228