Exploring jaycustomer behavior and handling approach in casinos
Lawrence Hoc Nang Fong and Amy Siu Ian So and Rob Law
| Year of publication: |
2017
|
|---|---|
| Authors: | Fong, Lawrence Hoc Nang ; So, Amy Siu Ian ; Law, Rob |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 5, p. 1403-1425
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| Subject: | Macao | Gaming | Superstition | Critical incident technique | Casino | Dysfunctional customer behaviour | Glücksspiel | Gambling | Konsumentenverhalten | Consumer behaviour | Macau | Verhaltensökonomik | Behavioral economics | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-12-2015-0691 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011732142