Exploring the Post Implementation Impact of Enterprise Resource Planning (ERP) System on End Users’ Performance with the Complementary Role of Demographic Characteristics : Evidence from Pakistan

This study aims to identify the effect of ERP systems on the work environment of end-users, in regards to 1. Problem-solving, 2. Job discretion and cross-functionality, and 3. Authority and decision-making and 4. Organizational performance. We also explored whether demographic characteristics like Age, Gender, Education, and Designation, complement the effect of ERP on workers' performance. Empirical validity was established by conducting a survey using a close-ended questionnaire. Data was collected from 301end users of ERP and analyzed using confirmatory factor analysis and structured equation modeling. The results suggested that problem-solving, job discretion and cross-functionality, and organizational performance were positive whereas authority and decision making are negatively influenced by ERP performance. Results also showed a positive complementarity in ERP and job designation, meaning ERP has a more pronounced effect on organizational performance of those in high designation as compared to the lower designation. Implications and limitations of the study are discussed