Exploring Problems with Function Analysis : Experimental Insights for Team Management

Problem analysis is an important, but mainly neglected part of the problem-solving process. The theory of inventive problem solving (TRIZ) offers an instrument called function analysis to conduct problem analysis, which is especially useful for exploring a problem. This process is based on an idea applied in different creativity techniques, saying that behind one problem statement many problem formulations may occur, which allows for evaluation and selection of those problem formulations before looking for problem solutions. The application of function analysis as a tool for teams is recommended for a number of reasons. In so doing so, two main questions arise: (i) Should function analysis be used with the help of an external moderator? and: (ii) Should it be applied with currently available special software? After introducing the basics of function analysis this article provides key findings deducted from an experiment addressing these questions. An important result is the remarkable learning effect, which occurs while using function analysis in teams. By applying function analysis in R&D, companies will be able to get deeper and team-based problem explorations, which may lead to maturing problem solutions