Exploring quality management for business services from a buyer's perspective using multiple case study evidence
| Year of publication: |
2011
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|---|---|
| Authors: | Holschbach, Elmar ; Hofmann, Erik |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 31.2011, 6 (24.5.), p. 648-686
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