Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Year of publication: |
2023
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Authors: | Negrușa, Adina Letiția ; Chifu, Ioan Cristian ; Bode, Oana Ruxandra ; Kulcsár, Erika |
Published in: |
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022. - Cham : Springer International Publishing, ISBN 978-3-031-19656-0. - 2023, p. 85-101
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Subject: | Full-service hotels | Guests' satisfaction | Hospitality | Mamaia resort | Online reviews | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Arbeitszufriedenheit | Job satisfaction |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Konferenzbeitrag ; Conference paper |
Language: | English |
Other identifiers: | 10.1007/978-3-031-19656-0_7 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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