Exploring satisfaction in business-to-business services : a path-analytic approach

Piyush Kumar; Mayukh Dass; Omer Topaloglu

Year of publication:	2011
Authors:	Kumar, Piyush ; Dass, Mayukh ; Topaloglu, Omer
Subject:	Lieferantenmanagement \| Supplier relationship management \| Unternehmensdienstleistung \| Business services \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| IT-Dienstleister \| IT service provider \| Multivariate Analyse \| Multivariate analysis \| USA \| United States

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