Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Tai-Hsi Wu, Shao-Jen Weng, Ruei-Bin Pan, Seung-Hwan Kim, Don Gotcher, Yao-Te Tsai
| Year of publication: |
2020
|
|---|---|
| Authors: | Wu, Tai-Hsi ; Weng, Shao-Jen ; Pan, Ruei-Bin ; Kim, Seung-Hwan ; Gotcher, Don ; Tsai, Yao-Te |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 11.2020, 1, p. 71-95
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| Subject: | service quality | housing service management | Kano model | importance-performance analysis | IPA | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmanagement | Service management | Qualitätsmanagement | Quality management |
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