Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Hong Zhu, Yijing Lyu, Xincai Deng, Yijiao Ye
| Year of publication: |
July 2017
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|---|---|
| Authors: | Zhu, Hong ; Lyu, Yijing ; Deng, Xincai ; Ye, Yijiao |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 64.2017, p. 62-72
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| Subject: | Workplace ostracism | Proactive customer service performance | Job tension | Customer orientation | Need for affiliation | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2017.04.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011731682