Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Kate L. Daunt; Lloyd C. Harris
| Year of publication: |
2012
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|---|---|
| Authors: | Daunt, Kate L. ; Harris, Lloyd C. |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 28.2012, 1/2, p. 129-153
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| Subject: | Ladengestaltung | Store design | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009488952