Exploring the impact of rider-driver ethnicity match/mismatch in ride-hailing
Year of publication: |
2024
|
---|---|
Authors: | Idug, Yavuz ; Gligor, David ; Porchia, Jamie ; Niranjan, Suman ; Manuj, Ila ; Nowicki, David R. |
Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 1758-664X, ZDB-ID 2032079-6. - Vol. 54.2024, 3, p. 301-329
|
Subject: | Ethnic identity | Ethnicity | Ride-hailing services | Satisfaction | Trust | Willingness to perform | Ethnische Gruppe | Ethnic group | Kulturelle Identität | Cultural identity | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Ethnische Beziehungen | Ethnic relations |
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