Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions : a multiple case study

Nuno Filipe Melão and Sara Maria Gui

Year of publication:	2015
Authors:	Melão, Nuno Filipe ; Gui, Sara Maria
Published in:	Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 3/4, p. 312-326
Subject:	quality management \| quality management systems \| ISO 9001 \| social services \| Qualitätsmanagement \| Quality management \| Standardisierung \| Standardization \| KMU \| SME \| Sozialer Dienst \| Social services

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