Exploring the influence of service employees' characteristics on their willingness to work with service robots
Yangjun Tu, Wei Liu and Zhi Yang
| Year of publication: |
2023
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|---|---|
| Authors: | Tu, Yangjun ; Liu, Wei ; Yang, Zhi |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 5, p. 1038-1063
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| Subject: | Big Five personality traits | Emotional demands | Negative attitudes towards robots | Service employees | Service robots | Technology readiness | Willingness to work | Roboter | Robot | Emotion | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Dienstleistungssektor | Service industry | Persönlichkeitsmerkmal | Personality trait | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-05-2022-0174 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456534