Exploring the role of complaint handling among complaining consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Year of publication:	December 2016
Authors:	Singh, Vaishali ; Jain, Amit ; Choraria, Sapna
Published in:	Vision : the journal of business perspective. - Gurgaon, ISSN 0972-2629, ZDB-ID 2436323-6. - Vol. 20.2016, 4, p. 331-344
Subject:	Consumer complaint intention \| complaint handling \| consumer trust \| retention \| customer handling \| Indian retail \| Beschwerdemanagement \| Complaint management \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Indien \| India \| Einzelhandel \| Retail trade \| Vertrauen \| Confidence \| Dienstleistungsmanagement \| Service management

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