Exploring the role of expectations in defining stakeholders' evaluations of IS quality
Carla Wilkin, Bill Hewett and Rodney Carr
| Year of publication: |
2002
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|---|---|
| Authors: | Wilkin, Carla ; Hewett, Bill ; Carr, Rodney |
| Published in: |
Information systems evaluation management : [papers presented at the Information Resources Management Association International Conference]. - Hershey [u.a.] : IRM Press, ISBN 1-931777-18-7. - 2002, p. 231-243
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| Subject: | Stakeholder | Erwartungsbildung | Expectation formation | Bewertung | Evaluation | Produktqualität | Product quality | Qualitätsmanagement | Quality management | Theorie | Theory | Dienstleistungsqualität | Service quality | Definition |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001730738