Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers
| Year of publication: |
2013
|
|---|---|
| Authors: | Hsieh, J. J. Po-An ; Sharma, Piyush ; Rai, Arun ; Parasuraman, A. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 16.2013, 3, p. 277-294
|