EXQ: a multiple-item scale for assessing service experience
| Year of publication: |
2012
|
|---|---|
| Authors: | Klaus, Philipp Phil ; Maklan, Stan |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 23.2012, 1 (9.3.), p. 5-34
|