Facilitating relational governance through service level agreements in IT outsourcing : an application of the commitment-trust theory

Jahyun Goo; C. Derrick Huang

Year of publication:	2008
Authors:	Goo, Jahyun ; Huang, C. Derrick
Published in:	Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 51654-5. - Vol. 46.2008/09, 1, p. 216-232
Subject:	Outsourcing \| Betriebliches Informationssystem \| Business intelligence system \| Informationstechnik \| Information technology

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