Failure to deliver? Linking online order fulfillment glitches with future purchase behavior
| Year of publication: |
2011
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|---|---|
| Authors: | Rao, Shashank ; Griffis, Stanley E. ; Goldsby, Thomas J. |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 29.2011, 7, p. 692-704
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