Family ostracism and proactive customer service performance : an explanation from conservation of resources theory
Yijiao Ye, Hong Zhu, Yuanyi Chen, Ho Kwong Kwan & Yijing Lyu
| Year of publication: |
2021
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|---|---|
| Authors: | Ye, Yijiao ; Zhu, Hong ; Chen, Yuanyi ; Kwan, Ho Kwong ; Lyu, Yijing |
| Published in: |
Asia Pacific journal of management. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1572-9958, ZDB-ID 2037837-3. - Vol. 38.2021, 2, p. 645-667
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| Subject: | Family ostracism | Family centrality | Emotional exhaustion | Proactive customer service performance | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Familie | Family | Emotion | Familienunternehmen | Family business |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10490-019-09677-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012542628