Fatal errors: unbridling emotions in service failure experiences
| Year of publication: |
2007
|
|---|---|
| Authors: | O'Donohoe, Stephanie ; Turley, Darach |
| Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 12797947. - Vol. 15.2007, 1, p. 17-28
|