Fc:100 Managing Internet product returns: A focus on effective service operations
| Year of publication: |
2008
|
|---|---|
| Authors: | Mollenkopf, Diane A. ; Rabinovich, Elliot ; Laseter, Timothy M. ; Boyer, Kenneth K. |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 48.2008, 3, p. 329-330
|