Feasibility and assesment study on a European hotline for victims of trafficking in human beings : 21 October 2009 ; (Tender No. JLS//2008/D2/004)

Year of publication:	2009-10-21
Institutions:	La strada international
Publisher:	Europäische Kommission / Generaldirektion Justiz und Inneres
Subject:	EU \| Hilfeleistung \| assistance \| Menschenhandel \| slave trade \| Opfer \| victim \| Telefon \| telephone

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CHAPTER 1 INTRODUCTION
1.1 Background of the study
1.2 Research Team
1.3 Aim of the study
1.4 Methodology
1.5 Structure of the report
CHAPTER 2 METHODOLOGY
2.1 Methodological approach
2.2 Quantitative methods
2.3 Qualitative methods
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2.4 Additional sources of data and information
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2.5 Limitations of data and results
CHAPTER 3 CURRENT SITUATION
3.1 Anti-trafficking helplines responding to the questionnaire
3.2 Funding & costs
3.3 Staff situation
3.4 Costs of calls & opening times
3.5 Current target groups of helplines
3.6 Languages available
3.7 Services offered by the helpline
3.8 Obstacles to reach services of the helpline
3.9 Advertising the number
3.10 Referral system and networking
3.11 Transnational referrals
3.12 Number and type of calls to anti trafficking helplines
3.13 Helplines operating in related areas
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3.14 Conclusions
CHAPTER 4 LEGAL FRAMEWORK AND TECHNICAL QUESTIONS
4.1 What is a 116 number?
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4.2 Role of the European Commission & other relevant European bodies
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4.3 Implementation: selection and assignment procedure
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4.4 Costs & connectivity: how does a free phone works?
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4.5 Conclusions
CHAPTER 5 POTENTIAL BENEFITS AND OPPORTUNITIES
5.1 General attitude towards a single EU 116-number
5.2 Potential benefits and opportunities
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5.3 Benefits from the perspectives of different agencies and professions
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5.4 Conclusions
CHAPTER 6 PRECONDITIONS
6.1 Conditions for the services provided
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6.2 Conditions for the creation and operation of the helpline
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6.3 Extra conditions connected to the EU-wide character ...
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CHAPTER 7 ORGANISATION OF A 116 HELPLINE
7.1 Who should run an EU-wide 116 helpline?
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CHAPTER 8 RISKS AND THREATS
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CHAPTER 9 SWOT ANALYSIS
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CHAPTER 10 SUMMARY, CONCLUSIONS & RECOMMENDATIONS
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Appendix 1 Country profiles
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Appendix 2 Questionnaires

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