• CHAPTER 1 INTRODUCTION
  • 1.1 Background of the study
  • 1.2 Research Team
  • 1.3 Aim of the study
  • 1.4 Methodology
  • 1.5 Structure of the report
  • CHAPTER 2 METHODOLOGY
  • 2.1 Methodological approach
  • 2.2 Quantitative methods
  • 2.3 Qualitative methods
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  • 2.4 Additional sources of data and information
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  • 2.5 Limitations of data and results
  • CHAPTER 3 CURRENT SITUATION
  • 3.1 Anti-trafficking helplines responding to the questionnaire
  • 3.2 Funding & costs
  • 3.3 Staff situation
  • 3.4 Costs of calls & opening times
  • 3.5 Current target groups of helplines
  • 3.6 Languages available
  • 3.7 Services offered by the helpline
  • 3.8 Obstacles to reach services of the helpline
  • 3.9 Advertising the number
  • 3.10 Referral system and networking
  • 3.11 Transnational referrals
  • 3.12 Number and type of calls to anti trafficking helplines
  • 3.13 Helplines operating in related areas
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  • 3.14 Conclusions
  • CHAPTER 4 LEGAL FRAMEWORK AND TECHNICAL QUESTIONS
  • 4.1 What is a 116 number?
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  • 4.2 Role of the European Commission & other relevant European bodies
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  • 4.3 Implementation: selection and assignment procedure
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  • 4.4 Costs & connectivity: how does a free phone works?
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  • 4.5 Conclusions
  • CHAPTER 5 POTENTIAL BENEFITS AND OPPORTUNITIES
  • 5.1 General attitude towards a single EU 116-number
  • 5.2 Potential benefits and opportunities
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  • 5.3 Benefits from the perspectives of different agencies and professions
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  • 5.4 Conclusions
  • CHAPTER 6 PRECONDITIONS
  • 6.1 Conditions for the services provided
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  • 6.2 Conditions for the creation and operation of the helpline
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  • 6.3 Extra conditions connected to the EU-wide character ...
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  • CHAPTER 7 ORGANISATION OF A 116 HELPLINE
  • 7.1 Who should run an EU-wide 116 helpline?
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  • CHAPTER 8 RISKS AND THREATS
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  • CHAPTER 9 SWOT ANALYSIS
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  • CHAPTER 10 SUMMARY, CONCLUSIONS & RECOMMENDATIONS
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  • Appendix 1 Country profiles
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  • Appendix 2 Questionnaires