Feedback mechanisms and consumer satisfaction, trust and repurchase intention in online retail
Hongpeng Wang, Rong Du, and Timothy Olsen
| Year of publication: |
2018
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|---|---|
| Authors: | Wang, Hongpeng ; Du, Rong ; Olsen, Timothy |
| Published in: |
Information systems management. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1058-0530, ZDB-ID 1076391-0. - Vol. 35.2018, 3, p. 201-219
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| Subject: | Feedback mechanisms | provider recommendations | customer reviews | satisfaction | trust | online repurchase intention | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10580530.2018.1477301 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011954583