Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yumeng Yue, Karyn L. Wang, Markus Groth
| Year of publication: |
2017
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|---|---|
| Authors: | Yue, Yumeng ; Wang, Karyn L. ; Groth, Markus |
| Published in: |
Personnel psychology : a journal of applied research. - Hoboken, NJ : Wiley, ISSN 0031-5826, ZDB-ID 207715-2. - Vol. 70.2017, 4, p. 769-808
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| Subject: | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Emotion | Coping-Strategie | Coping strategy | Arbeitsverhalten | Work behaviour | Gastronomie | Restaurant industry | China |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/peps.12208 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011781540