Finding the weak link in the chain : an integrated performance measurement framework for complex logistics systems

Purpose: This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design: This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings: The study develops an integrated performance management framework for complex, multi-role organizations that incorporates performance management design, systems thinking and problem-solving (theory of constraint). The authors test the applicability of their framework through an oil and gas industry case study, demonstrating its usability. Originality: The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.