Firing your best customers : how smart firms destroy relationships using CRM
Jill Avery and Susan Fournier
| Year of publication: |
2012
|
|---|---|
| Authors: | Avery, Jill ; Fournier, Susan |
| Published in: |
Consumer-brand relationships : theory and practice. - London [u.a.] : Routledge, ISBN 0-415-78313-5. - 2012, p. 301-316
|
| Subject: | Beziehungsmarketing | Relationship marketing | Verbraucher | Consumers | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009739810