Fix It or Leave It? Customer Recovery from Self-service Technology Failures
| Year of publication: |
2013
|
|---|---|
| Authors: | Zhu, Zhen ; Nakata, Cheryl ; Sivakumar, K. ; Grewal, Dhruv |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 89.2013, 1, p. 15-29
|