FMS Implementation Management: Promise and Performance

Although the demand for Flexible Manufacturing Systems (FMS) is still growing, only a few companies are reported to have operational experience with these systems over a long period. Consequently, the supposed benefits of this new technology have yet to be widely proved in practice. The research reported was carried out to evaluate the experiences of a sample of early adopters of FMS in the United Kingdom, the Netherlands and Belgium, by means of longitudinal case studies. The extent to which the companies managed to achieve their FMS implementation goals is described, and the influence of technical problems, market changes and organisational pressures on goal achievement is demonstrated. It is concluded that in order to introduce and operate FMS successfully, adopters should approach FMS implementation management in a more integrated manner.