Focusing on Customer Time in Field Service: A Normative Approach
| Year of publication: |
2007
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|---|---|
| Authors: | Apte, Aruna ; Apts, Uday M. ; Venugopal, Nandagopal |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 16.2007, 2, p. 189-202
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