Forecasting artificial intelligence on online customer assistance : evidence from chatbot patents analysis
Eleonora Pantano, Gabriele Pizzi
| Year of publication: |
2020
|
|---|---|
| Authors: | Pantano, Eleonora ; Pizzi, Gabriele |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 55.2020, p. 1-9
|
| Subject: | Artificial intelligence (AI) | Chatbot | Conversational agents | Online customer assistance | Online retailing | Patent analysis | Künstliche Intelligenz | Artificial intelligence | Online-Handel | Patent | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102096 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012268978