Formalisation of the Customer Service Function in Distribution

Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised the importance of and concern for effective management of customer service in distribution. As a result, adjustments in business procedure and organisational structure are necessary.

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Year of publication:	1976
Authors:	Wagner, William
Published in:	International Journal of Physical Distribution. - MCB UP Ltd, ISSN 0020-7527, ZDB-ID 2032079-6. - Vol. 7.1976, 3, p. 159-175
Publisher:	MCB UP Ltd

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/eb014395 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014793302