Forms of employee negative word-of-mouth : a study of front-line workers
Lloyd C. Harris: Emmanuel Ogbonna
| Year of publication: |
2013
|
|---|---|
| Authors: | Harris, Lloyd C. ; Ogbonna, Emmanuel |
| Published in: |
Employee relations. - Bradford : Emerald, ISSN 0142-5455, ZDB-ID 717300-3. - Vol. 35.2013, 1, p. 39-60
|
| Subject: | Employee word-of-mouth | Negative word-of-mouth | Front-line | Customer contact employees | Organizational misbehaviour | Organizational behaviour | Employees behaviour | Verhalten in Organisationen | Virales Marketing | Viral marketing | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Mitarbeiterbindung | Employee retention | Verkaufspersonal | Salespeople | Personalführung | Leadership |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009750067