Foundations of the American Customer Satisfaction Index
| Year of publication: |
2000
|
|---|---|
| Authors: | Anderson, Eugene W. ; Fornell, Claes |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 11.2000, 7, p. 869-882
|