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Organizations - Four Smart Ways To Run Online Communities - Kaiser Permanente, About.com, Sun Microsystems and Ford have created different kinds of online community. Their experience shows not only how to manage communities, but also how to manage today's work force
Williams, Ruth L., (2000)
Onāline communities: helping them form and grow
Cothrel, Joseph, (1999)
Fast friends - virtuality and social capital
Lesser, Eric L., (2004)