A Framework to Evaluate Service Operations: Dynamic Service-Profit Chain - The impact of the investments made in operational attributes can be determined by using a dynamic model based on the service-profit chain.
| Year of publication: |
2007
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|---|---|
| Authors: | Pasupathy, Kalyan ; Triantis, Konstantinos |
| Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 14.2007, 3, p. 36-49
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